General Questions

How long does it take to receive a quote?
Once you've requested a quote, we typically get back to you within 24 hours. If you need it urgently, feel free to reach out to us directly via email, and we'll prioritize your request.

I’ve lost my remote or transformer, what should I do?
No worries! If you’ve misplaced the remote or transformer, simply get in touch with us, and we’ll send you a replacement at a small charge.

Is my neon sign covered by a warranty?
Yes! Every neon sign we sell comes with a 2-year warranty. If something goes wrong that isn’t caused by misuse, we’ll offer repairs or a replacement free of charge. After the warranty period, we’re still here to help, but small fees may apply depending on the issue.

What is the difference between LED neon and traditional glass neon signs?
LED neon signs are an eco-friendly and energy-efficient option. They use low-voltage electricity and last up to 50,000 hours. Made from flexible silicone and acrylic, they are durable and customizable in shape, with easy installation and low maintenance costs.
In comparison, traditional glass neon signs are fragile, require high voltage, have a shorter lifespan of around 10,000 hours, and are more expensive to install and maintain.

Are LED neon signs more environmentally friendly?
Absolutely! LED neon signs are made with non-toxic materials and consume less energy, making them a greener alternative to traditional glass neon. Their low voltage input reduces electricity consumption, making them environmentally conscious and sustainable.

Installation Questions

How do I install my neon sign?
Installing your neon sign is simple. You can use chains, steel cables, or screws to mount it wherever you like. You’ll receive a full installation guide to make the process even easier.

My neon sign isn’t lighting up, what should I do?
First, double-check the connection and make sure the power indicator is green. If everything seems correct but the sign still won’t light, please reach out to us, and we’ll help you resolve the issue quickly.

How do I clean my neon sign?
To clean your sign, simply wipe it down with a cotton or microfiber cloth dampened with a bit of alcohol. Be sure not to soak the cloth too much, as excess water can damage the sign.

Can I use my neon sign outdoors?
It depends! Indoor signs aren’t waterproof, but we offer waterproof versions suitable for outdoor use. Just be sure to select the right type of neon for your environment.

Product Information

What’s included in my purchase?
When your neon sign arrives, you'll find the neon sign itself, a 2-meter transparent wire, a safety-certified power adapter, a plug, a controller, a remote, and an installation kit. Everything you need to get started!

What backboard options are available for my neon sign?
We offer three types of backboards: Cut to letter, Cut to shape, and a Square backboard. Choose the one that best fits your design and preferences.

How do I choose the right size for my neon sign?
Choosing the right size depends on your design, the space it will occupy, and how prominent you want it to be. Feel free to contact us, and we’ll help recommend the best size for your needs.

Are the neon signs safe?
Yes! Our LED neon signs are completely safe. They consume minimal power, emit very little heat, and are designed to last up to 50,000 hours without any risk of overheating.

How long can I expect my neon sign to last?
Our neon signs have an impressive lifespan of up to 50,000 hours, which translates to over 17 years of continuous use if you leave them on for 8 hours each day.

Payment and Billing

How can I pay for my order at Orange Neon?
Once you’re ready to check out, simply follow the prompts on our website. We offer several secure payment methods, including PayPal and major credit cards. All payment details are protected with the highest security standards.

Which payment methods do you accept?
We accept payments via PayPal and credit cards such as Visa, Mastercard, American Express, and more. Your payment is processed securely.

What are your payment terms?
We ensure the security of your payment through PayPal or credit cards. After placing an order, you will receive a confirmation email and an invoice for your purchase.

Order and Shipping

Where do you ship from?
All our neon signs are crafted in our factory in China, where we maintain strict quality control to ensure every product meets our high standards.

How long will it take for my neon sign to be ready?
Production typically takes between 1 and 3 days after your order is placed. During busy times, this might extend to 3-5 days. If you need your sign faster, contact us for expedited processing.

When can I expect to receive my neon sign?
Once shipped, your order will typically arrive within 4 to 7 days. For deliveries within Europe, you could receive your package in as little as 3 days, depending on your location.

How can I track my order?
After your order is placed, you’ll receive an email confirming it’s in production. Once it’s ready, we’ll send you photos of your sign and a tracking number to follow your shipment’s progress.

Returns and Warranty

What if my neon sign arrives damaged?
Please inspect the packaging immediately upon arrival. If the outer packaging is damaged, take photos and contact us. If the packaging is fine but the sign is faulty, we’ll arrange a replacement or refund. We’ll work to resolve the issue quickly.

How long is the warranty for my sign?
Our neon signs come with a 2-year warranty. If there are any issues with your sign (excluding damage caused by misuse), we’ll offer a free repair or replacement.

What does the warranty cover?
The warranty covers any issues that aren’t caused by human error, including defects in materials or workmanship.

What should I do if an item is missing from my package?
If something is missing, please record a video before opening the package and contact us right away. We’ll quickly send out any missing items.

I’m not happy with the design of my sign. What can I do?
For custom orders, we’ll send you a design proof before production begins. Once you approve it, we proceed with making your sign. If you’re unsure about anything, let us know, and we’ll assist you.

Custom Signs

Can I customize the colors of my neon sign?
We offer a variety of colors, including red, blue, green, yellow, pink, white, and more. If you’d like a multi-color or gradient design, let us know, and we’ll make it happen.

What size options do you offer?
We offer standard sizes of 60cm, 75cm, 100cm, 120cm, and 150cm. Custom sizes are also available. Contact us for recommendations based on your specific space.

Can you create neon signs from logos or images?
Yes, we specialize in turning logos and images into stunning neon signs. Send us your design, and our team will work with you to bring it to life.

How long does it take to create a custom sign?
We usually provide a design prototype within 1 to 2 days. After approval, production takes around 3 to 5 days.

Can I create a custom sign from scratch?
Absolutely! Whether you have a rough sketch or a fully developed design, we’ll turn it into a neon masterpiece. Need design help? We’re here for that too!

Are there font limitations for my custom sign?
We offer a variety of fonts, but if you have a specific font in mind, just let us know. We’ll work with your preferred style.

How is the pricing determined for custom neon signs?
Pricing depends on factors such as design complexity, size, color, and customization. Rest assured, our prices are competitive and fair.

Can you create a neon sign that doesn't need to be mounted on a wall?
Yes! We can also design neon signs with bases or lightboxes for easy display. Contact us for more details.

Can you make an outdoor neon sign for my business?
Definitely! We can create waterproof neon signs that are perfect for outdoor use. Just let us know your requirements, and we’ll get started!